Frequently Asked Questions

Do you test on animals?

No, we do not test on our furry friends. In fact, you’ll be happy to hear that we completely stopped testing our products on animals in 1989 – about 14 years before it became illegal to do so. Today, we take it one step further and ensure that none of our ingredients are tested on animals, and do not tolerate any exception to this rule. Instead, House 99 by David Beckham ensures product safety through our parent company L’Oréal’s research and development of state-of-the-art alternative methods to animal testing, including the use of reconstructed skin models.

With that said, certain health authorities may decide to conduct animal tests themselves for certain cosmetic products, as it is still the case in China. On this front, we’re proud to share that L’Oréal has been the most active company working alongside the Chinese authorities and scientists for more than 10 years, to have alternative testing methods recognized and permit the cosmetic regulation to evolve towards a total and definite elimination of animal testing. Thanks to this, certain products manufactured and sold in China such as shampoo, body wash or make-up are no longer tested on animals since 2014.

Want to learn more about our policy? Please click here.

Where are House 99 products sold?

House 99 by David Beckham products are only sold through our site and through our exclusive retail partner, Ulta Beauty. To locate the nearest store, please use our Store Locator – you can find a store by using a zip code, or by using your current location.

How is product safety testing conducted?

Consumer safety has been, and always will be, a top priority for House 99 by David Beckham and L’Oréal. Therefore, our product safety testing requires collaboration of experts across several sciences, including toxicology, microbiology, environmental chemistry, manufacturing and engineering. Before we bring our products to you, we ensure that our formulations and packaging exceed the high Company standards for ingredient preservation and stability, product efficacy, and package compatibility.

House 99 by David Beckham employs extensive Research and Development teams at its state-of-the-art laboratories. All of our products are tested for irritants and allergens using biological assays and human volunteers. We do not test our products on animals, nor do we ask others to conduct animal testing on our behalf.

For more information on L’Oréal’s product safety testing procedures, please click here.

What is the procedure for returns?

Items purchased from house99davidbeckham-usa.com, must be returned to house99davidbeckham-usa.com. All other purchases made at authorized retailers must be returned to the place purchase.

To view our complete return policy, please click here.

When will I receive my order?

If you’ve already placed your order and you have an account with us, you can simply sign into your account and grab your order number to track your order. If you have placed an order as a guest, please check your email for updates regarding the order.

If you’re scoping out information on our shipping options prior to placing the order, please click here to see our Shipping & Returns page.

Do you provide samples?

We’re so glad you want to give us a try! We’re currently offering 2 samples with each order over $65+, and we invite you to take advantage of this offer. Also, please sign up for our newsletter as our House members will have access to exclusive membership benefits including primary access to updates & exclusive offers.

If you want to try the product in person before you buy, please feel free to find a store near you using our Store Locator.

If you do decide to purchase and you are not 100% satisfied for any reason, you will have 45 days to return the unused portion of your product. Click here to see our complete return policy.

Do you accept international orders?

The good news is that House 99 is available in multiple countries around the world – check out our “Shipping To” option on the upper left corner of the site to simply switch to the country of your choice.

On our U.S. site, we do not ship to other countries, but we do accept international credit cards issued in CHINA, BRAZIL, CANADA, GERMANY, UK or US – as long as the SHIP-TO ADDRESS is in the UNITED STATES.

Can I use a foreign credit card?

Absolutely. We accept credit cards issued in China, Brazil, Canada, Germany, U.K. or U.S. – as long as the Ship-To Address is in the United States.

Is it safe to use my credit card?

At House 99 by David Beckham, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely – we have used government approved encryption software.